Common bugs & fixes

Driver didn't load properly / Bluescreening (BSOD) upon load

Disable any anti-virus and anti-cheat running and restart your pc will most likely fix it. Make sure to use a supported windows version (listed under in the FAQ section.). If these fixes are not working for you, contact the support through the customer discord.

d3dx11_43.dll/d3dcompiler_43.dll

• Download and install latest version of DirectX (click)

Infinite loading

• Disable all antivirus software (uninstall if necessary).
• Uninstall any anticheat programs. (EAC, Vanguard, FACEIT etc.)
• Restart your computer

System enviroment is not securly set up

• Move the loader to different folder

An error occured while spoofing

1. Update NVIDIA Drivers: Ensure your NVIDIA drivers are up-to-date for optimal performance.
2. Sync Date & Time: Adjust your device's date and time settings to the current standard.
3. Contact Support: Open a ticket on the customer Discord to reach the staff.

Anticheat to uninstall:

Vanguard

Faceit

ESEA

Anti virus to uninstall:

Kaspersky

Malwarebytes (only if disabling doesnt fix)

Other anticheat/antivirus just need to be disabled

An error occured while initializing the requested game.

Disable any VPN along with your firewall.

I am crashing

Make sure to follow every requirements to run susano. If that doesn't work please contact the support through the customer discord

Error message when launching FiveM or joining a server

1. Restart Your Computer
   Before proceeding with any other troubleshooting, restart your computer. Many issues can be solved by a simple reboot.

2. Uninstall Conflicting Software
   

   • Vanguard (Riot Games Anti-Ch34t): If installed, remove it from your system.
   • FACEIT Anti-Ch34t: If installed, uninstall it.
   • Kaspersky: Uninstall if it's running.
   • MalwareBytes: Disable this temporarily to see if it resolves the issue.
   • Windows Defender: Disable by following this link: Disable Windows Defender (Password: sordum).
   • Other Anti-Virus Software: Temporarily disable or uninstall any additional antivirus software to avoid conflicts.

   ,

3. Disable Core Isolation
   Navigate to Windows Security > Device Security > Core Isolation and turn it off. For more details, see the screenshot here.

4. Reinstall FiveM
   

   • Make sure you reinstall FiveM in the correct folder:
     • Installation Path: %localappdata%
   • After reinstalling, restart your computer to finalize the changes.

Then video explanation: