Common Bugs & Fixes

Troubleshooting guide for Susano - solutions to common issues

Updated January 3, 2025

2 min read

susano

troubleshooting

bugs

fixes

errors

Common Bugs & Fixes

This guide covers the most common issues with Susano and how to fix them.

Frequently Asked Questions

## Common Bugs & Fixes

# Common Bugs & Fixes

This guide covers the most common issues with Susano and how to fix them.

## FAQ

**I'm getting "Driver didn't load properly" or Blue Screen (BSOD)?**
Disable any antivirus and anti-cheat software running, then restart your PC. Make sure you're using a supported Windows version (listed in the FAQ section). If these fixes don't work, contact support through the customer Discord.

**I'm getting d3dx11_43.dll or d3dcompiler_43.dll error?**
Download and install the latest version of [DirectX](https://download.microsoft.com/download/1/7/1/1718CCC4-6315-4D8E-9543-8E28A4E18C4C/dxwebsetup.exe).

**The loader shows infinite loading?**
1. Disable all antivirus software (uninstall if necessary)
2. Uninstall any anti-cheat programs (EAC, Vanguard, FACEIT, etc.)
3. Restart your computer

**I'm getting "System environment is not securely set up" error?**
Move the loader to a different folder.

**I'm getting "An error occurred while spoofing" error?**
1. Update your NVIDIA drivers to the latest version
2. Sync your device's date and time settings to the current standard
3. If still not working, open a ticket on the customer Discord

**What anti-cheat software should I uninstall?**
- Vanguard (Riot Games)
- FACEIT
- ESEA

**What antivirus software should I uninstall?**
- Kaspersky (must uninstall)
- Malwarebytes (only if disabling doesn't fix the issue)
- Other antivirus/anti-cheat software just needs to be disabled

**I'm getting "An error occurred while initializing the requested game" error?**
Disable any VPN along with your firewall.

**I keep crashing - what should I do?**
Make sure to follow all the requirements to run Susano. If that doesn't work, contact support through the customer Discord.

**I'm getting error messages when launching FiveM or joining a server?**
Follow these steps:
1. **Restart your computer** - many issues can be solved by a simple reboot
2. **Uninstall conflicting software:**
   - Vanguard (Riot Games Anti-Cheat)
   - FACEIT Ant

---

## How do I use Susano?

# 🔑How do I use Susano?

## 

[](#susano-menu)

Susano menu

#### 

[](#video-tutorial)

Video tutorial:

## 

[](#susano-spoofer)

Susano Spoofer

1.  **Login to a Local Windows Account** Switch to a local Windows account if you are using a Microsoft account to log in. [https://www.youtube.com/watch?v=anR3DWDOwmI](https://www.youtube.com/watch?v=anR3DWDOwmI)
    
2.  **Deauthorize FiveM from Discord** Disconnect FiveM from your Discord account to prevent it from tracking your identity. [https://www.youtube.com/watch?v=VSi3NRVNb\_I](https://www.youtube.com/watch?v=VSi3NRVNb_I)
    
3.  **Logout of Steam** Log out of Steam and completely close the application to avoid it interfering with the spoofing process. [https://www.youtube.com/watch?v=C9ePa8xVhUU](https://www.youtube.com/watch?v=C9ePa8xVhUU)
    
4.  **Uninstall Xbox Apps** Remove all Xbox-related applications from your PC using **Revo Uninstaller**:
    
    -   [Download Revo Uninstaller](https://www.revouninstaller.com/fr/products/revo-uninstaller-free/)
        
    -   This will ensure that Xbox services aren’t sending information that could expose your identity. [https://www.youtube.com/watch?v=M9hm2U\_hiGo](https://www.youtube.com/watch?v=M9hm2U_hiGo)
        
    
5.  **Unlink Rockstar Account** In the spoofing loader, ensure that the **Unlink Rockstar** option is checked. This will remove any associations with your previous Rockstar account.,
    
6.  **Perform the Sp000fing Process** Follow the instructions from your spoofing tool to sp00f your hardware identifiers and IP.
    
7.  **Important Note: Restart for Protected Games** If you plan to play on a game that uses anti-ch34ts like **EAC, BE, Vanguard,** or **FACEIT**, **restart your computer** after spoofing.
    




---

## More Links

# 🔗More Links

Website: [https://susano.re/](https://susano.re/)

Discord: [https://discord.com/invite/susano](https://discord.com/invite/susano)




---

## Susano

Copy

# Susano

[❓What is Susano?](/fivem/susano/what-is-susano)[🔑How do I use Susano?](/fivem/susano/how-do-i-use-susano)[⚠️Common bugs & fixes](/fivem/susano/common-bugs-and-fixes)[🔗More Links](/fivem/susano/more-links)




---

## ❓What is Susano?

# ❓What is Susano?

## 

[](#spoofer-is-included)

Spoofer is included!

### 

[](#packed-with-fun-features)

Packed with fun features!

Designed and packed with fun features! Immerse yourself in an unparalleled experience as you explore the dynamic array of entertaining functionalities that this product has to offer.

### 

[](#safe-gameplay)

Safe gameplay

Always two steps ahead of solutions that might disrupt your experience!

### 

[](#stream-proofing)

Stream-proofing

OBS & other major recording softwares are supported by our streamproofing!

### 

[](#complexity-made-simple)

Complexity made simple

We are confident that you will value the design of our software, as it offers ease of use and user-friendly functionality. This actively demonstates our commitment to simplicity and efficiency in every interaction.

[https://www.youtube.com/watch?v=stOIYTyTLq4www.youtube.com](https://www.youtube.com/watch?v=stOIYTyTLq4)

Ready to get Susano?

Purchase now and get instant access with 24/7 support

Buy Susano

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Common Bugs & Fixes

Common Bugs & Fixes

Frequently Asked Questions

I'm getting "Driver didn't load properly" or Blue Screen (BSOD)?

I'm getting d3dx11_43.dll or d3dcompiler_43.dll error?

The loader shows infinite loading?

I'm getting "System environment is not securely set up" error?

I'm getting "An error occurred while spoofing" error?

What anti-cheat software should I uninstall?

What antivirus software should I uninstall?

I'm getting "An error occurred while initializing the requested game" error?

I keep crashing - what should I do?

I'm getting error messages when launching FiveM or joining a server?

Restart your computer

Uninstall conflicting software:

Disable Core Isolation:

Reinstall FiveM

Ready to get Susano?

How do I use Susano?

More Links

Common Bugs & Fixes

Common Bugs & Fixes