How long does delivery take?
License-key delivery is automatic and normally takes seconds after payment is confirmed. Payment confirmation or an order review can take longer. If your order page shows a review in progress, follow the status and any estimated time shown there; keys appear on the order page and are emailed when released.
NeverLose is different: it is credited to the NeverLose username you entered at checkout. No license key is sent for that product.
Check your email
- Check the inbox for the email address you used at checkout.
- Look in Spam, Junk and Promotions, and search for Lmarket or your order ID.
- If you still have the payment result page open, check it for your order status and keys.
Open your account and order
Open My orders on the Lmarket account portal. Sign in with the same email address you used at checkout, open your order and look for its license keys. Your Lmarket account is separate from the product vendor's account.
If you can't sign in or receive the login email, contact Lmarket support rather than placing the order again.
Wrong email address or still no key?
If you mistyped your email at checkout, contact Lmarket support with:
- Your order ID from the payment result page or receipt.
- The email address you entered and the correct address.
- The product you bought and the approximate payment time.
Use the same support route if payment is confirmed but the order has no keys or the displayed review time has passed. If you can't find the order ID, say so and provide the other details above. Never send your full card number, security code or password. Support will check the order; don't pay for it again to try to trigger delivery.